Help FAQs

Need help? Start with our most asked questions.

Subscription

What is a subscription, and how does it work?

A subscription makes life easier – your YuMOVE arrives at your door when you need it, with no stress and no fuss. You’ll save money, enjoy free delivery, and you’re free to pause or cancel whenever you like.

How much can I save by subscribing? Does my subscription have a discount?

When you subscribe, you'll save 20% off the retail price on an ongoing basis for one subscription. If you have multiple subscriptions, you'll enjoy a 40% discount off the retail price. Plus, as a subscriber, you'll get free delivery and membership to PawSquad, giving you free, unlimited access to an online vet 24/7.

How can I cancel or skip my order?

If your order has already been charged, you won’t be able to cancel it. However, you can access your account to skip the next order or cancel if needed. You can cancel or skip an order up to the day before your order is due by logging into your account.

  • Please click 'Subscriptions'
  • Then click 'Edit your subscription'
  • Choose the subscription you would like to amend.
  • Amend the delivery date as needed. This gives you full control over your subscription schedule, making it easy to adjust your orders whenever required.

How can I cancel my subscription?

You can cancel your subscription under the 'Manage subscription' option on the website.

How do I update my card details?

Please log in to your account and follow the instructions below to update your card details:

  • Please click 'Subscriptions'
  • Then click 'Edit your subscription' - Here you will be able to view your card details under 'Payment Method' and amend accordingly.

Your subscription can be cancelled easily within your account. You do not need a third party to action this for you and they will often charge you a fee for this service.

Can I change my subscription date?

Yes – you’re in full control. Just log in and adjust your delivery schedule to whatever suits you best.

How can I swap or change my subscription product?

You can change your product in the 'Manage Subscription' section of our website. Please log in to your account and follow the instructions below:

  • Please click 'Subscriptions'
  • Click 'Edit your subscription'
  • Click 'Swap product' and then select your new product.

How do I reset my password?

You can reset your password on our website by clicking 'Forgot Password' on the login page. If you didn't activate your account at your first order, please contact our Customer Care Team on our Contact Form.

How do I activate my account?

When you placed your first order with us, you were sent an email to activate your account. If you didn't activate it at the time, please contact our Customer Care Team on ourContact Form.

How do I amend my address?

You can change your address in the 'Manage Subscription' section of our website. You can access your account to amend your delivery address following the instructions below. A delivery address cannot be changed once the order has been processed.

  • Please click 'Subscriptions'
  • Click 'Edit your subscription' and then amend your address.

How is payment taken and when?

When you set up a subscription, we’ll collect your bank details. You’ll then be charged based on the frequency you select (e.g., every 7 days or 2 months). For instance, if you choose every 7 days, you'll be charged on the 7th day, and your subscription order will arrive within 3-5 working days after dispatch.

How do I log in or log out of my account?

To log in of log out of your account, click the person icon in the top right corner of your screen, then enter your email address and password. Or click on 'My Account' in the left hand menu on mobile.

How do I update my email or card details?

Log in to your account and head to My Account to update your details. If you need a hand, our team will be happy to help.

How did I end up on a subscription?

You may have clicked theSubscribe & Save option at checkout, or reactivated an old subscription without realising. Don’t worry – it’s easy to change or cancel anytime from your account.

Delivery, Cancellations & Returns

How quick is your delivery?

If an item is in stock and you place your order by 11am, we'll endeavour to dispatch it on the same day.

We typically dispatch orders Monday to Friday but may dispatch at the weekend during peak periods. Please be aware there will be delays in shipping and delivery around bank holidays. 

We deliver using either free Royal Mail 2nd Class for letterbox-friendly deliveries or Royal Mail 48 Tracked for parcels. Delivery is usually within 2-3 working days, including Saturdays.

All parcels delivered to Mainland UK, Northern Ireland, Isle of Man and Channel Islands addresses are delivered FREE of charge via Royal Mail.

How is my item going to be delivered?

Your order will be delivered via Royal Mail Second Class or Royal Mail 48.

How do I cancel an order that’s already been processed?

If your order’s already on its way, no problem – you can still return it. Just
log in to your account, head to Order History, click Return Order and follow the steps. You’ve got 28 days from delivery to send it back.

How do I return my order?

It’s easy – log in to your account, head to Order History, pick the order you’d like to return and click Return Order. The portal will walk you through it step by step.

What should I do if my order hasn’t arrived?

We’re really sorry your order hasn’t turned up – we know that’s frustrating. Please contact our Customer Care team at hello@yumove.com or call 01462 416866. Just let us know within 28 days of placing your order and we’ll get it sorted quickly.

There’s a problem with my order - what now?

We’re sorry something’s not right. Get in touch with our team and we’ll sort it for you as quickly as we can.

About YuMOVE

Does YuMOVE really work?

Yes – YuMOVE is the UK’s no.1 vet-recommended joint supplement,
supported by science and trusted by thousands of pet owners.

What makes YuMOVE different?

Pets are at the heart of everything we do. With over 15 years of research, we create high-quality, science-backed supplements that support millions of dogs and cats every year. We’re so confident you’ll see the difference in 6 weeks that we guarantee it.

How long does it take to work?

You’ll usually start to notice a difference within 4–6 weeks – sometimes even sooner.

Where is it made?

All YuMOVE supplements are made right here in the UK byVetnique, the team behind the brand.

Are you a B-Corp?

Yes – being a certified B-Corp means we’re committed to making a positive impact for pets, people and the planet.

What changes might I notice in my dog?

It depends on the product, but you may notice a little extra bounce in their step, smoother digestion, or simply a happier, more comfortable pup.

Product - General

Do I need to give my dog or cat double the recommended daily amount?

Yes. You should feed your dog or cat double the recommended daily amount for the first 4-6 weeks. Giving your cat or dog double the recommended daily amount of YuMOVE Joint Care for the first month helps the active ingredients in our supplements get to work quickly.

If your dog or cat is already taking a daily YuMOVE supplement and is moving to a stronger formula, there’s no need to double up.

Does it matter if I skip days?

Put simply, yes. Skipping days or being inconsistent with feeding can undo a lot of the benefits your pet might otherwise enjoy. If you follow the recommendation for how often and how much YuMOVE Joint Care you should give your pet, you can expect to see the best results.

Can your supplements be used with prescription only medicines?

Our supplements can be used alongside most prescription only medicines. We haven't extensively tested our supplements with all medications, so we do recommend checking with your vet first. If you have specific questions on certain medication please contact our Customer Care Team on 01462 416866 or email hello@yumove.com.

Is there anything I should look out for when I first add YuMOVE to my pet’s diet?

Just like any dietary change, introducing YuMOVE can sometimes cause mild digestive upset. If this happens, stop giving YuMOVE to your dog, let their digestive system settle and then reintroduce it slowly. Start with a very small amount and gradually build up to the recommended amount. This helps your dog's digestive system adjust smoothly to the new addition.

Why isn't ADVANCE 360 available on your website?

ADVANCE 360 is a veterinary exclusive product and is only available from your local vet practice. This is because pets who need the extra support ADVANCE 360 provides should be seen regularly by their vet. Please speak to your vet if you think your pet might benefit from our strongest supplement range.

Why do I have too much product?

There could be several reasons why you have too much product:

  • You received a Daily Double pack with your first order but didn't complete the double amount feeding period
  • Your order frequency isn't set correctly for the number of tablets you give per day.
  • You may have accidentally missed some days. If you need to amend the date of your next order please To log into your account.

Why do I have too little product?

This is most likely a frequency issue. We need to confirm how many tablets are being used per day and ensure the subscription frequency is set correctly.

Should I check with a vet first?

If your dog has an existing condition or is taking other medication, it’s best to speak with your vet before starting YuMOVE.

Some of your packaging has changed, has the product or formulation?

We’re currently changing to a new look. Don’t worry, though – everything inside is exactly the same!

Why don't you sell Senior?

YuMOVE Joint Care Senior is sold exclusively through our retail partners, including Amazon, Pet's at Home, Sainsbury's, Tesco, Costo and more. For a similar strength product on our site, please choose YuMOVE Joint Care PLUS.

Can I use the products together?

Most of our supplements can be used together, but we don't recommend using two Joint Care products at the same time, or more than one of the Skin & Coat Care oils. For more details please call our Customer Care Team on 01462 416866 or email hello@yumove.com.

Can I give YuMOVE to a puppy?

Some products are suitable for puppies. Always check the label or ask us if you’re unsure.

My dog has eaten a whole pack, what do I do?

This depends on the product. For any of our supplements, we recommend a plain diet and plenty of water. Mild digestive upset is to be expected and isn't a cause for concern. However, if it's the Calming Care product, or if your pet shows any symptoms beyond digestive upset, we recommend contacting your vet.

Finding the Right Product for Your Dog

Joint support, digestive health, or something else?

We’ve got a YuMOVE to suit every dog. If you’re not sure which one to pick, try our quick online quiz or get in touch – we’ll be happy to help you choose.

How do I know I’ve picked the right one?

Every dog is different, which is why we’ve created a tailored range. Our quick quiz or friendly team can guide you to the best fit, and you can compare the full range here.

What's the difference between PLUS tablets and PLUS One-A-Day bites?

Our PLUS tablets and PLUS One-A-Day bites both provide the same great level of joint support for your dog. The difference is that tablets are given based on your dog's weight, while the bites are pre portioned by weight category (small, medium or large) so you only need to give your dog one per day. Our bites also come in a soft chew format which some dogs prefer.

What's the difference between PLUS One-A-Day and Daily Bites for Senior Dogs?

Our YuMOVE Joint Care PLUS One-A-Day and Daily Bites for Senior Dogs both offer extra support over our Joint Care for Adult Dogs supplements. This extra support is for older dogs or dogs with stiffer joints. We sell PLUS ourselves and Senior is sold through retailers including Amazon, Pets At Home, Sainsburys, Tesco and Costco. Daily Bites for Senior Dogs are given based on your dog's weight, while PLUS One A-Day are pre-portioned by weight category (small, medium or large) so you only need to give your dog one per day.

What's the difference between One-A-Day bites, PLUS One-A-Day and PLUS Max Strength Bites?

Each product in this range gets stronger to support different levels of joint stiffness. PLUS Max Strength is the strongest PLUS formula available and contains ActivEase® Complex and added fish oil to deliver extra support.

Product - Tablets

How big are the tablets or capsules?

Our tablets are approximately 17mm long and 5mm wide. Our twist and sprinkle capsules are approximately 18mm long.

My pet is fussy, can I crush the tablet over their food?

You can break the tablets into smaller pieces, crush them completely and mix them with your pet's food, or even add a small amount of warm water to the crushed tablet to make a paste. Alternatively, most of our products also come in a chew option which your pet might prefer.

How many YuMOVE tablets should I give my dog?

The amount depends on your dog’s weight. Check the label or the product page online for exact guidance.

Do I need to feed my dog all tablets / bites in one go? Do I need to feed with food?

If you're giving more than one tablet, we recommend splitting up their daily amount – half in the morning and half in the evening. This helps create a routine, but it's not mandatory, giving the tablets together works just as well. It's usually easier to give them with food, but it's not necessary. They can be given like a treat without food too. Do whatever works best for you to create a consistent daily habit.

Discounts

What is SAVENOW? I cannot add SAVENOW discount? I am not getting 50% off my first two months?

To be eligible for a 50% discount off your first two months subscription, you'll need to be a new customer starting a new subscription. This is a single-use discount and not all products are included - see below for details. The SAVENOW code will be automatically applied for qualifying customers and products. Following the initial two-month discount, you'll receive a 20% rolling discount from month three onwards, or 40% if you have more than one product on your subscription.

Included products: YuMOVE Joint Care tablets for Young Dogs, YuMOVE Joint Care tablets for Adult Dogs, YuMOVE Joint Care PLUS tablets for Dogs, YuMOVE Joint Care PLUS Max Strength tablets for Dogs, YuMOVE Joint Care PLUS One-a-Day Bites, YuMOVE Joint Care One-a-day, YuMOVE Joint Care capsules for Cats, YuMOVE Joint Care PLUS capsules for Cats, YuMOVE Dental Care Sticks, YuMOVE Joint Care Daily Bites for Dogs, YuMOVE Digestive Care Probiotic & Fibre, YuMOVE Digestive Care Pre & Probiotic, Multivitamins for Dogs and iMOVE active only.

Why does my next order not have a discount?

Your recurring subscription price already accounts for the subscription discount you are eligible for. You may be on your 3rd delivery of your subscription and therefore not be receiving 50% off as part of the trial offer, meaning that you will be receiving 20% off or 40% off if you have multiple subscription.

Why am I not getting 40% off?

Your 40% discount is automatically applied at checkout! Your subscription price already reflects the discount you're eligible for.

What’s the usual discount for subscriptions?

When you subscribe, you’ll save 20% off the retail price on one subscription. Got more than one? You’ll enjoy 40% off. All subscriptions also come with free delivery and free 24/7 online vet access through
PawSquad.

Money-Back Guarantee

How does the guarantee work?

We’re confident you’ll love YuMOVE. If you don’t see a difference in your dog after 6 weeks, we’ll give you your money back. Just get in touch and we’ll sort it – simple as that.

PawSquad – Free Vet Access With Subscription

What’s PawSquad and how do I use it?

With every subscription you get free 24/7 vet advice through PawSquad. Simply sign up using the same email as your YuMOVE account and you’re ready to go.

What do I get with PawSquad?

You’ll have instant access to UK-registered vets by video or chat – anytime, day or night. It’s peace of mind for you and extra care for your pet.

Buying from Other Sellers

Can I buy from Amazon or other websites?

Yes – just be sure you’re buying from a trusted seller. If you have any issues with an order placed elsewhere, you’ll need to contact them directly.

Products sold through our own website, yumove.co.uk, your vet, and authorised retail partners (examples below) have all been produced by our manufacturers and have passed rigorous quality checks.  

YuMOVE.co.uk 

Your vet practice 

Pets at Home 

Sainsbury’s 

Tesco 

Costco 

Waitrose 

Jollyes 

Boots 

Zooplus 

Pet Drugs Online 

Animed 

Mole Valley Farmers

* Amazon – must be dispatched from and sold by Amazon 

Click here to view how your Amazon product page should look when buying from Amazon.

How do I know if I have bought counterfeit product from Amazon?

If you’ve recently bought YuMOVE products from a third-party seller, Amazon should have contacted you directly.   
You can also see whether the products you bought came from a third-party seller by checking your “Order History”. If the product you received was sold and dispatched by anyone other than Amazon, it means the product was sent to you by a third party and could be counterfeit. 

Please note: the authenticity of products sold by third parties on any marketplace such as Amazon, eBay and Facebook cannot be guaranteed.

Side Effects or Reactions

Are there any side effects?

Most dogs do really well on YuMOVE. If you notice anything unusual, it’s best to check in with your vet – or use PawSquad if you’re a subscriber.